Vainu Error messages give you insight into what is the root cause of issues you might be experiencing.
The most common situations where you might see error messages
Setting up Vainu integration
Exporting companies individually or in a bulk
Manual and automatic updates
Setting up Trigger events
Issues when Setting up Vainu integration
When settings up Vainu integration you might run into a couple of commonly known issues.
Limited CRM permissions | To establish connection Vainu integrations need to have Read and Write access to the CRM system, to be able to create, maintain and update fields.
Read more here: Set up the integration between your CRM and Vainu |
CRM user account is already attached to a different Vainu user account | It is not possible to use the same CRM user account with multiple Vainu users. If you want to use a CRM user, which was previously used on another Vainu user account, contact Vainu support to remove the connection. |
CRM Account is already attached to a different Vainu Company Account. | It is not possible to use users from two different CRM environments with one Vainu Company Account. In the case of your organization having multiple Vainu company Accounts, make sure to have a separate CRM environment for each Vainu Account. |
Issues when Exporting companies individually or as a bulk / Manual and automatic updates / Setting up Trigger events
Most common issues:
Data is mapped to an incorrect field, which does not support the exported value.
To troubleshoot the issue
CRM Field does not support a Data point format exported from Vainu | The error message should indicate which Vainu Dta point is not supported. Try changing the mapping for this field, change the target field or remove the data mapping altogether. |
CRM field is mandatory but Data point is not found | Add secondary data points in data mapping to fields that are mandatory in your CRM. |
‼️ Make sure you do not have any unnecessary duplicate rules on your CRM.
Learn more about Data Mapping
Additional specific error messages
Failed to create fields to Pipedrive. Check permissions.
Please check that you have all the needed permissions on Pipedrive's end, the user should have at least the following permissions:
➡️ "Use API", "Add products", "Edit products", "Import items"
You need admin rights in Pipedrive to check user permissions.
Check that all the fields are editable and are not in any read-only state.
The important permission is the "Use API" which is needed for the integration to Vainu to work.
If the steps above don't solve your issue, please check that all the users are trying to connect to the same Pipedrive. Vainu Pipedrive integration can only be connected to one Pipedrive organization. If your organization uses different Pipedrive's for different countries, then connecting both of them to the same organization in Vainu is not possible. To solve this problem you should have a Vainu account for each country/Pipedrive team that is using their own Pipedrive, to enable these changes please contact your account manager or our support team from the chat icon on the bottom right corner.
Pipedrive Status Code errors
401 Unauthorized: Invalid API Token in Pipedrive
403 Forbidden: Request not allowed
415 Unsupported Media Type: Feature is not enabled on Pipedrive's end.
422 Unprocessed Entity: Pipedrive webhooks limit reached
429 Too Many Requests: Your Pipedrive API rate limit has been exceeded
503 Service Unavailable: Maintenance in Pipedrive's end, please check status.pipedrive.com
Something went wrong while exporting
In this case, there is an error in our code, please contact us through chat or by email support@vainu.io
HubSpot error codes & solutions:
Request for Integration Permissions, Couldn't complete the connection, you don't have permission to connect this integration.
Please check that your account has all the correct permissions mentioned in our article how to connect HubSpot to Vainu. Make sure you are assigned to Team and you have access to HubSpot Sales, How to create & Edit Teams in HubSpot.
Salesforce error codes & solutions:
Problem authenticating with Salesforce.
If the problem persists, try disconnecting Salesforce in Vainu settings and then reconnecting. Please disconnect and reconnect your Salesforce connection. If this problem continues, please check that your Salesforce account has access to Salesforce REST API which is needed for the integration to work.
Upsales error codes & solutions:
Error example 1 ❗️
Something went wrong while exporting
First, check that you have all the options selected in your Upsales integration settings. If the Upsales Account Manager field is empty in your settings exporting companies will not work. Select the correct Account Manager from the field and the export will work.
Error example 2 ❗️
Can't find API key, where to generate API key for Upsales Integration
You'll need admin access to generate an API Key. Please check the following article by Upsales about generating an API key: Upsales Generate API Key
If the solution above doesn't solve the issue then there is an error in our code, please contact us through the chat or by email support@vainu.io.
SuperOffice error codes & solutions:
Error example 1 ❗️
Something went wrong while exporting
1. Check that you have all fields set up in the SuperOffice settings. This error message will appear if "Create Sale on export when" or "Contact person source" are not set.
2. There is an error in our code. Please contact us through chat or by email support@vainu.io
Dynamics error message solutions:
There are a few quick troubleshooting methods that can be tried initially.
1. Try to reconnect your Dynamics 365 integration. Authentication to Dynamics has timed out and requires re-authentication for the connection to work.
2. Check that your Dynamics user has proper Security Role permissions in Dynamics 365. The user needs to be able to fetch and edit data on all Account, Contact, and Lead fields. You can check this Microsoft article on how to edit user permissions https://docs.microsoft.com/en-us/dynamics365/business-central/ui-how-users-permissions
3. Clear the internet browsing cache in the web browser you use. Vainu only supports Chrome, Firefox, and Safari. Please ensure that you are using one of these three mentioned browsers. After the cache has been cleared please try to reconnect your Dynamics integration.
4. If it isn’t resolved by these initial steps, one thing you can do is check to ensure you are logged in to the correct Dynamics account.
5. If all the steps above did not solve your issues, please contact Vainu Support.
Error example 3 ❗️
Error while exporting prospect
Info: A record was not created or updated because a duplicate of the current record already exists. Status code: 412 when sending a POST request to URL
When exporting companies from Vainu to Dynamics, there may be duplicate detection rules in Dynamics CRM, that will cause an error if they’re not met. Duplicate rules might contain example: company name, business id, address, and domain. To fix this, the Dynamics admin user needs to check the Duplicate detection rules and change them from the Dynamics Data Management settings.
Check these articles for help or contact your Dynamics admin user:
Turn duplicate detection rules on or off for the whole organization
Other errors & solutions ✅
Something went wrong while exporting
There is an error in our code, please contact us through the chat or by email support@vainu.io
Autosync hasn't updated for a few days?
Please do a full import in the integration settings and if the issue persist please contact us in the chat or by email support@vainu.io
Owner information does not match with CRM Data
Restart company matching in the Connector settings, this will update the owner details on the CRM data section and if the issue persists please contact us in the chat or by email support@vainu.io
A field is missing in Data mapping settings
If a field is missing in Data management settings, please check that the field isn't locked or read-only as every user needs to have permission to edit the field. When the field is editable it should appear as an option.
I can't find companies after company matching
Companies matched between your CRM system and Vainu can be found by using CRM - System filter. If the filter brings zero results, please clear your cache. Companies matched with Vainu are stored in the browser cache, so removing it will make Vainu fetch the latest data.
If you still can't see any companies after an import check that your company match settings are correct. If matching companies by business ID doesn't bring results, please try matching companies by name.
If these didn't solve your issue, please get in touch with our support team through the chat, or send an email to support@vainu.com